Is it used for heating? How much heat does it provide?
Due to the real flames in our fireplaces, the heat it generates should not be overlooked. For example, a 32 cm burner product can raise the temperature of a 15-25m² area to normal room temperature (25 degrees Celsius) within one hour of burning. The coverage area and duration may vary depending on the length of the burner.
Is it Harmful to Health? Are There Any Dangers?
The product is not harmful to health as the fuel is derived from the fermentation of sugar and starch components of plant by-products, making it a renewable energy source. However, caution is advised not to touch hot parts while the product is burning or shortly after extinguishing. Additionally, we do not recommend removing the specially tempered glass placed around the flame.
What is Bioethanol? How Can I Obtain It?
Bioethanol, or simply ethanol, is a renewable energy source obtained through the fermentation of sugar and starch components of plant by-products. It can be derived from various sources such as sugarcane, wheat, corn, beets, etc. Bioethanol is entirely organic and does not leave chemical waste. It releases heat, water vapor, and carbon dioxide during combustion. It does not emit environmentally harmful gases like carbon monoxide. After the fuel is depleted, you can continuously obtain it from our company, either locally or through shipping.
Can Custom Designs be Made? How is Manufacturing Done?
Yes, our in-house interior designers can create a unique design tailored to your home. After the design phase, our company will be with you during the manufacturing process. Our skilled craftsmen, in collaboration with approved artisans, will promptly manufacture the product according to the agreed-upon design.
How Long Does the Fuel Burn?
In our ready-made design products, an average burner burns for 3 hours with 1 liter of fuel. We strive to minimize fuel prices in the market to help you save as you use the product. The burning time of the product will change as the length of the burner changes.
How Does the Warranty Process Work? How Can I Be Sure?
If you purchase our product online, it will undergo a quality check before being placed in the box. If any flaws such as breakage, deformation, or scratches are observed during this inspection, the damaged part will be replaced, and the product will be sent back to you with a quality control document. In case of damage during transportation, you can return the product to us, and we will replace the damaged part and promptly return it to you. Your satisfaction is our primary goal, and we aim to ensure that you do not experience any inconvenience.
For any other questions, you can reach us at +90 352 333 8787 or contact us through our website's communication forms or live support feature.